EvoconHelp Center

Reports and analysis · Guide 6 of 28

Why is the data different in Reports and Shift View/Dashboard?

For running periods, reports can lag behind Shift View and Dashboard because of different processing times (about 2–3 minutes for standard reports, up to 10 minutes for custom reports).

For running periods, like "today", the data in reports doesn't always match the data in Shift View or Dashboard. This is due to the different processing times.

  • Shift View and Dashboard get the data pretty much instantly and the data reflects that.
  • Standard reports take a few minutes to process the data - so there is probably a 2 or 3 minute delay.
  • Custom reports have a separate setup, so the delay might be up to 10 minutes. Meaning that the data in custom and standard reports might also be different, without there being an actual issue with the data itself.

Please take this into account when checking data for running periods in different modules.

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